A guide for how to use Ryde

Open Ryde

• You land on Ride: a map with the taxis near you. Allow your location so the pickup is where you stand. Not now? Pick your town.
• Tap the search bar at the bottom.

Say where you're going

• Type a place, or pick one your town already knows. Can't find an address? Tap Set on map and drop a pin.
• A stop on the way? Tap +. Friends with you? Say how many are riding. Booking for your mom in another town? Tap For me, then Someone else.

Pick your ride and see the price

• Every option shows its price before you book. A dotted line on the map is the short walk from where a taxi can stop to your pin. Ryde is the usual taxi, Wait & Save costs less for a short wait, and Comfort, Priority, Ryde XL (5 or 6 people) and Lux show when a taxi for them is near.
• Tap Choose. Drivers near you are asked, nearest first. Changed your mind? Cancel ride is free until the trip starts.

Meet your driver

• You see the driver, the taxi, the plate and how many minutes away. Call or Message them from the panel.
• Your 4-digit code is on the screen. Say it to the driver before you get in. That's how you both know it's the right taxi.

Check your ride

• Watch the taxi on the map. The panel shows when you'll arrive.
• Help is one tap away: call 911, message Ryde, or share your trip.

Pay and rate

• Pay by card in the app, or in cash to the driver. Either way the whole fare is theirs.
• Rate your driver. Every trip and its Receipt stays in Trips, and Rebook books the same trip again.

Open Book and say when

• Tap Book. Pick the town, where the vehicle is delivered (or the shop, for cars), your dates and how many are coming. Then tap Find.

Compare what's free

• Each vehicle shows its total for your dates, all in, with the price a day under it.
• The same vehicle at more than one shop is folded into one card. Taken for your dates? It sits at the bottom, with when it is next free.

Open one and send your request

• See what's included (fuel and damage are not), change the dates or the delivery spot, and add any extras the shop offers.
• Tick that you hold the right licence, then tap Request booking. Instant book vehicles are booked at once. The deposit is cash at hand-over, and you get it back when the vehicle returns as it went out.

The shop answers

• The shop answers in the app by the time it tells you. A request nobody answers ends by itself, free.
• Everything lives in Trips. Declined? Tap Find another cart for these dates.

Pick it up, keep it, bring it back

• Pay the shop at hand-over. Need it longer? Tap Keep it longer and the shop says yes or no.
• Bring it back on time. The shop checks fuel and damage and settles the deposit with you, line by line.

If something goes wrong

• Stopped, flat tyre, out of gas, a lost key? Tap Problem with the golf cart? (or car, or ATV) and pick what happened. Ryde writes the WhatsApp to the shop for you, with your spot on the map.
• An accident? Call 911 first.

Start on your home screen

• Open Ryde. You land on Today, your shop's home screen.
• A new shop sees Renters can't book you yet, and what is left to do.
• Tap Vehicles at the bottom. That's where your fleet lives.

Tip. Today is also where booking requests will arrive once you're live.

Add your fleet

• On Vehicles, tap Add my fleet. Tap each vehicle you have and it parks in your lot.
• Have a list? Tap Snap a list and pick BZ$ or US$. Ryde never guesses a price.
• Give Ryde your list any way you already have it: a spreadsheet or PDF, screenshots of a Facebook, Instagram or WhatsApp post, or the words pasted in.
• Check each line, set your prices, tick the promise and slide to open.

Tip. Only your own list. Ryde puts its own picture on every vehicle, so nothing is copied from another website, and a price it can't read is left for you to type.

See what's ready

• Each model is one listing. Renters see it once, with how many are free for their dates.
• The top says how many carts can't be rented yet. That is only because their papers aren't in. The next steps fix it.

Give every cart its number and plate

• Open a listing and tap Type all their numbers and plates at once.
• Type one cart a line: its number, then its plate. For example 111, GC-1234.
• A line with only a number adds that cart with no plate yet. A number you already have just gets its plate filled in.
• Ryde says what will change before you save: how many are new, how many plates it will fill in.

Tip. Your numbers don't have to be in order. 1, 2, 111, 112 and 120 are fine. Nothing is removed, and papers you already sent stay.

Send the insurance once

• On the listing, tap Permits and insurance. It says how many carts still need a permit.
• Switch on One policy covers all: one photo of your insurance goes to every cart.
• Tap Add with a photo under the insurance and take the picture. Ryde reads the company, the policy number and the date.
• Check what it says, then tap Send it to Ryde.

Photograph many permits at once

• Tap Photograph many at once and pick Vehicle licence.
• Choose the photos. Pick as many as you like: Ryde reads three at a time.
• Ryde finds each cart by the plate on the paper. You see the list: which cart each photo is for, and what it says.
• Wrong match, or one Ryde couldn't read? Choose the cart yourself from the list, or retake that photo. Then tap Send to Ryde.

Tip. Ryde checks the plate on every paper. A photo for another vehicle, or in a name that isn't yours, is caught when Ryde looks at it.

You're live

• A person at Ryde checks every photo. Until then the cart waits, and an older paper (if you had one) still counts.
• Each accepted paper makes that cart rentable. When they're all in, the top says All your carts are live to renters.
• Booking requests arrive on Today. Tap Yes, book it, or No.
• Show only those on the Papers page lists the carts still missing a permit, so you never hunt through 60 rows.

Tip. A paper runs out? Photograph the new one the same way. The old one counts until Ryde has checked the new photo.

Start your day on Today

• Today is your home screen. It is a to-do list, with the urgent first.
• Late back comes first, so you can message the renter.
• Then Answer these, Going out today, Coming back today and Done today. Each row has its one button.

Answer requests

• Each request shows the renter, the vehicle, the dates and what to collect.
• Tap Yes, book it or No. A No asks you why, once.
• A request nobody answers declines itself after a set time, so renters are never left waiting.

Tip. The round button opens WhatsApp with the message already typed.

Hand it over

• Pick which cart goes out (the one free for those dates is first).
• Take the money: the hire and the cash deposit. Untick it if they pay later and it stays on the booking.
• Check the licence, and note the fuel and any damage.
• Tap Hand over. The clock starts now.

When it comes back

• Tap Cart returned.
• Note the fuel and any new damage.
• Settle the deposit: every line that comes out of it says what it's for. The rest goes back to the renter.
• Tap Finish return.

Walk-ins, holds and blocks

• Tap + at the top.
• Walk-in: a customer at your counter. Pick the days on the calendar and the vehicle. Walk-ins are free: Ryde takes nothing.
• Hold: keep a vehicle for someone until a time. Ryde frees it by itself when the time runs out.
• Block: service, or you're using it.

See your days

• Calendar → Day shows every hand-over and return by the hour. The arrows move a week at a time.
• Month shows the busy days: a dot for what goes out, what comes back and what is asked.
• On a laptop, ryde.bz adds a Week view with each vehicle on each day.

Go online

• Open Drive. The map is yours, and today's earnings are at the top.
• Tap Go online. Riders near you can now find you.

Tip. A paper that runs out takes you offline. Renew it in Your taxi with a new photo before then.

A request comes in

• You hear a chime. The request shows the fare, how many riders, the pickup and the drop-off.
• Tap Accept, or Decline. There's no penalty.
• Only requests that fit your taxi and your reach are shown, one driver at a time.

Drive to the rider

• The banner on top gives the next turn, with the distance and a voice.
• Prefer Google Maps or Waze? Tap Navigate.
• Call or WhatsApp the rider from the panel.

At the pickup

• Tap I've arrived.
• Ask the rider for their 4-digit code and type it in. That's how you know it's the right person.
• Tap Start trip.
• Rider not coming? After 5 minutes you can end it as a no-show. No fee.

On the trip

• The banner guides you to the drop-off.
• Stops on the way? Tap Done at stop 1 at each one.

Complete the trip

• At the drop-off, slide to complete.
• Collect the cash. The whole fare is yours.
• The rider didn't pay? Mark it not paid, and it stays on your Earnings so you can mark it paid later.

See what you earned

• Earnings shows the week, each day, your trips and your time online.
• Set a weekly goal, or pick Last week or any week before it at the top.
• Need a statement? Tap the download icon and pick the dates.